Use your phone to listen to a call in progress on a specified line without call interruption or intervention unless it’s needed.
Before you begin: You must have monitoring permissions.About this task:
You must use ACL monitoring permissions to listen to others with monitoring permissions.
You cannot monitor lines assigned to multiple physical phones (this does not apply to Connector).
Dial *17 from your phone.
Enter the extension you would like to monitor.
If you dialed the star code from someone else’s phone that does not have permissions, enter your numerical dialable username given to you by a system admin.
Enter your dial able password (default 0000). This is separate from your voicemail password and can be changed by dialing *19.
During the call, dial any of the following options to switch between monitoring modes:
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